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This text file should be configured to reflect the environment the updater is being run in, which often means involving the network administrator who will know the specifics of the proxy server address, port, type and other settings. Finally, the most common fix is to make use of the VWProxy.txt configuration file to configure the updater to make use of the proxy. This of course is often not possible, but in some cases is a simple fix. Another alternative is to have the network administrator make an exception for the Vectorworks updater to go around the proxy, or to update off the network in question (if it is a laptop, for instance). This, of course, is not optimal in most cases and is generally considered a last resort. This can be mailed or in some cases provided electronically.

The simple way to resolve proxy related issues is to have a DVD release of the installer.

It is worth repeating, this document only applies if this is the error message. This message is both displayed graphically and logged to UpdaterLog.txt. Any other message means that the problem likely lies elsewhere. This could be due to a proxy server intercepting the connection” is returned to the user, the problem is a proxy server intercepting the connection. If the message, “An unexpected response was received from the web server. The simple way to identify a failure to update as a proxy problem is by examining the error message. Identifying a Problem as a Proxy Interruption This document seeks to cover the basics of updating Vectorworks in an environment where a proxy server intercepts connections, thereby preventing the verification of the serial number and as a result making an update fail. Proxy Servers and the Vectorworks Updater These ports should be open on any filters/routers/firewalls: These URLs should be added to any FireWalls safe lists: There is no way around this, and an internet connection is listed on the Installation Requirements. To install Vectorworks, activate a license for the first time after installation, or to install many of the older updates the user MUST be connected to the internet.